JUNE 30, 2007
VOLUME 4 NO. 12
PRACTICE MANAGEMENT

YOUR STAFF

When family interferes with staffers' work

The push for family-friendly practices
has its downsides


Here's a cautionary tale. A Calgary IM had come to depend on a young colleague. Not only was he a talented clinician, but he was also always cheerfully ready to take on extra cases and cover the older doc's vacations.

Then the junior doc and his wife started a family. Suddenly calls were left unreturned and cover became much trickier to negotiate. The quality of his work, while still good, was no longer stellar. After a few months of this, a senior attending position came up in the department. The seasoned internist, with much regret, decided to pass over his former favourite for a bright, committed newcomer.

Medicine has traditionally been criticized as one of the least family-friendly professions out there. But too much family isn't good either. According to a recent McMaster study in Applied Psychology, staffers who let family interfere with their work get fewer promotions and have poorer relationships with their bosses.

Nobody wants to be in the position of the two docs above. Here are a few tips to help you strike the right balance in your practice:

1. Address the issue The first thing you have to do is talk to your staffer. They may be so harried they don't even know it's affecting their work. Tell them calmly you realize their family commitments are big, but that you need them to give the practice their all when they're at work. Ask what the problem is, and try to work out a solution together.

2. Adjust expectations When a staffer goes from swinging single to mother of four, you have to accept that overtime's over. It could be a good chance for you to slow down too, or, if you can't, hire a temp to help out with extra work.

3. Accommodate — but don't cater There has to be give and take here. If you can, offer help — such as reduced or flexible hours — but make sure you're fair to other staffers and yourself. The staffer must also make an effort, perhaps by asking a family member to pitch in by watching the kids or helping with housework now and then.

4. Allow for a return to form If a doc on your team has twins, chances are her life will be pretty hectic for a while. But don't write her off forever — when the twins settle into a routine, and with a little encouragement from you, she'll again be the star clinician you hired.

 

 

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