APRIL 15, 2005
VOLUME 2 NO. 7
 

Our lips are sealed

Coping with the dual role of doctor and confessor

Find ways to handle patient secrets — without letting them get you down


In his first month of medical school, UBC med student Cailan MacPherson discovered an unexpected facet of his new chosen profession. Not mentioned in the Hippocratic Oath or his med school info pack was the fact that becoming a doctor also seems to mean joining bartenders as unofficial confidantes to the world. During his first few visits to a family practice, the 27-year-old was privy to so much highly personal information that he wondered if he'd made a wrong turn at the confessional.

"I made sure patients knew I was a med student in my first month, not much different from someone off the street in terms of experience, but it didn't seem to matter," he says. "Ninety-five percent of the people were more than willing to disclose everything."

DR, DR, I HAVE SINNED
It seems there's just something about the doctor-patient relationship that makes folk 'fess up about their most intimate problems. "One of our professors talked about the level of trust patients will put in us, just because they're going to see a doctor," Cailan recalls. "He was talking about patients, including high-powered individuals and community leaders, who will break down in tears as soon as the door closes."

Dr Dan Ezekiel, a GP who runs a family practice in Vancouver, says scandalous confessions are pretty standard. "There are surprise revelations of alcoholism, children taking drugs, couples I thought were getting along that aren't. You hear all kinds of shocking things."

Like what? "I've heard about alcoholism in the family," he says. "I've heard about drug abuse in the family, sexual abuse between couples, physical abuse between couples, plus business problems."

This stuff can get heavy, but Dr Ezekiel says he encourages his patients to open up about their lives because it makes him a better physician. "Something like 25% of all doctor's visits have a psychological element," he says. "Even if there are physical symptoms, they may be psychologically mediated, so it's huge to know what's going on in patients' lives."

NO FUN AT COCKTAIL PARTIES
Once you're left holding the secrets bag, though, are you obliged to carry it with you everywhere without spilling even one bean? What about those parties where everyone's talking shop — should doctors have to keep their mouths zipped, even if they've got a juicy story to tell?

"You can tell a story here and there, as long as you don't identify a patient. I don't really think it's necessary to keep everything I do in a day quiet," says Dr Ezekiel, who adds that the burden of his patients' problems can occasionally weigh on him.

"Sometimes I take situations home with me. I have several female patients who are being beaten by their husbands, for example, so of course I feel bad and may talk to my wife about it without identifying the patient."

Cailan says being bogged down with confidences does concern him a bit. "I think a lot of med students are generally worried about the prospect of being exposed to these stories and problems all day, every day," he says. "It's a particular problem for doctors who want to work in rural areas, where the community is so much smaller. It might be hard to remember where people confided in you — at the office or on a friendly hike."

SUPPORT AVAILABLE
If things get too difficult to handle, says Dr Ezekiel, it's important for physicians to remember that support networks are available. "There are therapists who only treat doctors, and the medical association has programs for those who find they're getting into trouble."

But as long as he's got his practice, he'll be encouraging his patients to open up. "I like my patients to think of me as a friend...if they feel you're not judgmental and are going to help, I think one of the first people they want to talk to is their doctor."

Feeling bogged down? Contact the CMA Centre for Physician Health and Well-Being (1-800-267-9703).

 

 

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