SEPTEMBER 15, 2004
VOLUME 1 NO. 16
 

Operator, could you help me place this diagnosis?

Telemedicine revolutionizes long-distance consults

Rural docs tap into specialist expertise � via the internet.
We all need the human touch


Edward Pratt drives a tractor and has chronic foot pain. But how far will he have to travel from rural Alberta to find an orthopaedic surgeon? Soon, he may not even have to put on his boots to get treatment. The emerging field of telehealth and telemedicine is beginning to change the face of medicine in Canada. Instead of long journeys into urban centres, this technology provides a new shortcut: long-distance consultations over high-speed networks. Patients like Mr Pratt no longer have to leave their region to have specialized care, but instead can get a telehealth consult from the comfort of their local doctor's office.

"I think it's really seen as a potential tool to assist with some of the difficulties we have in Canada in terms of access," says Dr Penny Jennett, head of the University of Calgary Health Telematics Unit and president of the Canadian Society of Telehealth. "It certainly has a potential to assist with access, in the way we deliver care and the way we follow up with people."

THE VIRTUAL REALITY
A typical telemedicine session is conducted via videoconference between a specialist and a local doctor, who makes use of stethoscopes, dermatoscopes and x-ray viewing equipment as needed. Communication between the two offices is handled either over the internet or ISDN, a high-speed private data line.

In Canada, every province and territory is in on the telehealth action. Alberta leads the pack with nine health regions and a total of 235 active sites hooked up with the technology. The longterm goal is to integrate these services with Alberta's electronic health record system. "Today we don't see total integration," says Dr Jennett. "It's still evolving, but eventually issues relating to electronic health records and pharmacy databases will all be integrated." The technology is also shortening waiting times, she adds. Using a system she calls tele-triage, patients can call ahead to a hospital or clinic. Trained nurses, following agreed upon prototypes and protocols, then direct them to the appropriate doctors or departments.

THE LINES ARE OPEN
Another bonus is that long-distance consultation opens the lines of communication, so to speak, between healthcare professionals, allowing specialists the chance to share their knowledge with other doctors and vice versa. "It provides the opportunity for us to meet each other and talk over the diagnostic problems and essentially do some continuing medical education on the spot," says Dr Steve Edworthy, a rheumatologist and associate professor of Medicine and Community Health Sciences at the University of Calgary. "You don't get that otherwise because you don't have that kind of face-to-face presentation of the problem with the patient."

But what about concerns that telemedicine might replace old-fashioned, in-the-flesh consultations? Dr Jennett sees telemedicine becoming an adjunct rather than a replacement. Dr Edworthy agrees. He finds he's spending just as much time with telehealth patients as he would during face-to-face consultations � perhaps even more, as he has to make a special trip to a telehealth centre each time.

Dr Edworthy also admits that there are shortcomings inherent to the system. "When a diagnosis is made and we discuss it in the office, there's a much closer feeling with the patient � in other words you can see what the emotional impact of a diagnosis might be on the patient, and you can provide some comfort to them," he says. "It can be extremely emotionally upsetting for the patient and with telemedicine you have no way of reaching out to them."

ROBO-DOC?
Although telehealth units can cost a prohibitive $70,000 at the moment, we should see the prices drop as expensive ISDN lines are replaced by cheaper internet alternatives. Future developments could make it possible to perform surgery by remote control over long distances, with advanced procedures carried out robotically under the supervision of a local doctor.

"I think those more futuristic things are here already," says Dr Jennett, "but I don't think it's yet at the stage where every care centre will be able to access them. There are types of telehealth that are already just another option to consider. And we're already there because technology's allowed us to be there."

In our next issue: NRM will investigate the futuristic world of telerobotics and telesurgery.

 

 

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